Pet Salon Pawlicy
We strive to use only the best products. However, just like humans, pets can have unique allergies and reactions to products. Should this happen, you will see a reaction usually within an hour of grooming. Call us if your pet experiences any problems. We have a variety of shampoos and conditioners to treat most allergies and can usually find a combination that works for your pet.
Be aware that pets with severe matting are in a health crisis. Matting promotes heat exhaustion, sores, bacteria and pain. After discussing the dog’s coat with the “parents,” pets that have severe matting WILL be shaved for their health. Once the mats are removed, pets may have underlying sores or scabs that may be uncovered. Ear hematomas are common after we remove severe mats from the ears. This liability falls on the “parents” and we may advise you to seek medical attention for your pet.
Our flea treatment policy is an additional $35.00. Any pet that comes in with fleas will be given a CAPSTAR pill which begins killing fleas within 30 minutes. They will then be put into the tub with Insecticide-Free Flea Shampoo. If the flea issue is missed at check-in (usually it’s found once we get your pet wet), we will call to make you aware of the situation. Our flea treatment policy is a must if your pet is groomed or boarded here at our salon. If you choose not to treat for fleas, your pet will be held in quarantine until you can pick up. Keeping our salon clean and flea free is a must for the well-being of our “guests” and the peace of mind of their “parents.”
While grooming your pet, blades and scissors are used throughout the entire process. Although we strive for safety, pets are moving, dancing, licking, affectionate and hyper clients. We hope that you know we would NEVER intentionally harm your pet in any way.
If your pet has a nail that starts bleeding after their groom, this is not uncommon. More than likely one nail has a longer quick, and walking on concrete files the nail down even more. Simply add a little all-purpose baking flour to the nail and apply pressure for a few seconds to stop the bleeding.
We assess a fee of $35.00 for checks returned NSF, canceled or closed account.
At The DARLING DOG, we strive to provide your pet a safe and hygienic grooming experience. We pride ourselves on our patience and gentle touch. Should you discover something wrong with your pet, please let us know immediately so that we may help with the situation. If you are dissatisfied with any of our services, please give us the opportunity to make you happy. We always strive to exceed your expectations.